2026-10-13

TSC agent workload, June to October 2026

8,499 tickets · 86,592 comments · 435,104 monitoring events. Automation closed 4,094 tickets without an agent; every number below excludes them.

45%of agent-worked tickets closed with nothing done

73%of outages over in 15 minutes

72%of what agents write is a macro or a hold timer

16%of agent-worked tickets ended in a fix